FAQ
If you are looking for assistance, please review our most Frequently Asked Questions and select a topic
Practical information
-
How do you get to the 58 Tour Eiffel restaurant?
There are several ways of getting to the Eiffel Tower:
By metro:
Line 6 (Dupleix, Bir-Hakeim or Trocadéro stations)
Line 9 (Trocadéro station)
Line 8 (École Militaire station)
By RER:
Line C (Champ de Mars Tour Eiffel station)
By bus: Lines 42, 69, 72, 82 or 87
By Batobus: Tour Eiffel
By taxi: there is a taxi station at the base of the Eiffel Tower
By car: the nearest car park is at 18 avenue de Suffren, 75015 Paris -
What floor is the 58 Tour Eiffel restaurant on?
The 58 Tour Eiffel restaurant is on the first floor of the Eiffel Tower, 57m above ground level. It has a new glass floor and cultural facilities to improve the visitor experience.
The other catering areas are located as follows:
- The Jules Verne gourmet restaurant is located on the second floor.
- Takeaway areas (buffets) are located on the esplanade and first and second floors.
- The Champagne Bar is located on the top floor (third floor). -
How do you get up to the 58 Tour Eiffel restaurant?
If you have a booking:
Please go to the restaurant welcome desk 30 minutes before your booking to pick up your lift ticket. The welcome desk is located on the esplanade between the North and East pillars (next to the BNP Paribas ATM). This ticket allows you to use the priority queue for the lift, giving you easy access to the restaurant on the first floor.
If you do not have a booking:
If you do not have a booking, you must purchase your lift ticket directly from the tower ticket offices or the Eiffel Tower website. -
When is the restaurant open?
The 58 Tour Eiffel restaurant is open daily, including public holidays, from 11.30am to 4.30pm and from 6.30pm to 11.30pm.
Lunch:
From 11.30am to 4.30pm (hot dishes must be ordered by 3.30pm)
Dinner:
First service at 6.30pm (until 8.30pm)
Second service at 9pm (until 11.30pm) -
Is the restaurant accessible for people with reduced mobility?
Yes, the restaurant meets accessibility standards for visitors with reduced mobility. A lift provides access to the second floor of the restaurant. -
Are suitcases allowed at the restaurant?
Large bags cannot be brought into the tower and there is no baggage check service. The contents of bags or packages may be inspected. -
Is there a smoking area?
Smoking is not allowed anywhere on the tower. -
Are animals allowed?
Animals are not allowed on the Eiffel Tower, except guide dogs for visually-impaired visitors and service dogs. -
Is there a dress code?
No but visitors are asked to dress correctly -
Do staff speak English?
All staff speak at least French and English. -
Is there a baggage check service?
There is no baggage check service. -
Is there parking nearby?
There are paid car parks near the tower.
The closest is the Pullman car park:
18 Avenue de Suffren
75015 Paris -
Is the restaurant air-conditioned?
Yes, the restaurant has a temperature regulation system. -
How big is the restaurant?
The restaurant has two floors and seats up to 250 people. -
Is music played during meals?
Quiet music is played during lunch and dinner. -
Are there chairs suitable for children?
Yes, subject to availability. -
Is it possible to buy a souvenir photograph?
Yes, the restaurant has a photography service. If you wish, you can request a souvenir photograph of your meal at the restaurant.
Reservation
-
How can I make a lunch booking?
For less than 10 people:
You can make a booking for lunch at 12pm or 1.30pm on our website. Alternatively, you can eat at the restaurant without a booking between 11.30am and 4.30pm (hot dishes must be ordered by 3.45pm) – subject to availability.
For more than 10 people:
Bookings are compulsory. To make a booking, please fill in the online form and request a quote: click here. One of our customer service representatives will contact you as soon as possible. -
How can I make a dinner booking?
For less than 10 people:
You must make a booking for dinner at 6.30pm or 9pm on our website.
For more than 10 people:
For group bookings, you must request a quote online (click here) -
Can the restaurant be booked for private functions?
You can book all or part of the restaurant for private functions, subject to availability. Special conditions apply. For more information, please contact one of our customer service representatives by e-mail: reservation.58te@restaurants-toureiffel.com -
Which methods of payment are accepted?
We accept cash and the following credit cards: Visa, American Express, MasterCard and Eurocard. -
Is it possible to book a window seat?
We cannot guarantee you will be given a window seat, unless you choose the Premier Service with the Window Seat option. Available evenings (for the 6.30pm or 9pm service). -
Are there special booking conditions for groups?
Yes. For groups of 10 or more people, you can choose a special menu for your guests.
To make a booking, fill in the online quote request form on the "Groups" page: click here -
What do I do if I made an Internet booking but I forgot to print my booking e-mail?
Go to the restaurant welcome desk located between the North and East pillars on the esplanade (near the BNP Paribas ATM). You will be asked to show some ID. The welcome desk is marked with a “58 Tour Eiffel restaurant” flag. -
What is the difference between booking and giving a dinner?
When you book a dinner, you receive a confirmation e-mail indicating the price of your meal.
When you give someone a dinner, you are given the option to print a PDF gift voucher. This voucher does not include the price of the meal, and is valid for six months.
You can also have the gift voucher posted in an elegant envelope – just choose the Gift Envelope option when booking. -
What are the cancellation and reimbursement conditions?
You can cancel all or part of your booking subject to certain conditions (you must inform us of all cancellations in writing):
- For cancellations more than 60 calendar days before your booking: you will not be charged a cancellation fee (except for private functions).
- For cancellations between 60 and 31 calendar days before your booking: you will be charged a cancellation fee amounting to 50% of the price including tax (regardless of the amount owed).
- For cancellations between 30 and 10 calendar days before your booking:
- For bookings less than or equal to €50,000 (including tax), you will be charged a cancellation fee amounting to 50% of the price including tax.
- For bookings exceeding €50,000 (excluding tax), you will be charged a cancellation fee amounting to 70% of the price including tax.
- For cancellations less than 10 calendar days before the booking:
you will be charged a cancellation fee amounting to 100% of the price including tax. -
Is it possible to change the number of guests in a group booking?
You must confirm the number of guests 72 hours in advance. You will not be charged for changes that affect the total number of guests by less than 10% (see terms and conditions of sale). The number of guests is used for invoicing.
Gastronomy
-
What is the “chic picnic” offer?
This innovative concept allows you to enjoy a fun and original lunch at the Eiffel Tower. A waiter guides you to your table and takes your order. A few minutes later, your lunch (a starter, main and dessert) is brought to you in a picnic basket. Your main meal is served in an attractive porcelain dish, and your dessert in a glass jar. -
Do you offer special services on holidays?
The restaurant serves special menus for some holidays, such as 31 December, 14 February and 14 July (if the tower is open to the public).
Bookings are compulsory and menus can be viewed online. -
Is there a vegetarian menu?
There is a vegetarian menu. To request it, ask a staff member as soon as you are seated. You can also indicate your preferences by replying to the confirmation e-mail sent to you after booking, or by calling the number in the confirmation e-mail. -
Are drinks included in all offers?
Drinks are included in some offers. You can consult the details of our offers on our website. -
What type of food does the restaurant serve?
For lunch, the 58 Tour Eiffel restaurant serves light French meals, which are brought to your table in a picnic basket.
For dinner, the restaurant serves more sophisticated French dishes. -
Is there a children’s menu?
Yes, there is a children’s menu (for lunch and dinner). It is for children under 12. You can consult the details of our menus on our website. -
Is it possible to just have a drink at the restaurant?
The restaurant is only open to clients ordering food. However, a wide range of drinks is available at the buffets located on the esplanade and the first and second floors. You can also enjoy a glass of champagne at the top of the tower. -
Is it possible to order birthday cake?
You can order a slice of cake instead of a dessert. To do so, contact our booking service after making your Internet booking. Please use the telephone number or e-mail address in the confirmation e-mail. -
What are the advantages of the Premier Service?
The Premier Service entitles you to a seat near the windows and a delicious gourmet menu (including an appetizer, starter, main, dessert, petit fours, drinks and coffee).
To be seated by a window, you must choose the Premier Service with the Window Seat option. -
Can alcoholic drinks be replaced by non-alcoholic drinks?
Yes. If you do not drink alcohol, you can choose a non-alcoholic drink to replace the drinks included in the offer you have chosen. There is no change in price. -
What is a gift voucher?
You can give someone a lunch or a dinner in the form of a gift voucher.
You can also get a printed invitation in an elegant envelope – just choose the Gift Envelope option when booking.
Gift vouchers are valid for six months. Your guest has a maximum of six months to use the gift voucher by visiting the “Gift Voucher” page on our website and booking the service: click here
RTEJV - Practical information
-
Dress code
We inform you that an elegant outfit is required, short pants and sportwear will not be allowed.Suit jackets are mandatory for gentlement, and we reserve the right to refuse access to the restaurant in case of non-respect of this dress code -
For your children
We don’t have any high chair in the restaurant. We don’t accommodate any children menu. -
Access to the restaurant
A priority access line is reserved to you Allée des Refuzniks on the Entrance 1. You will then access our private elevator which will take you to the restaurant. -
Access to the Top
If you want to go to the Top of the Tower, you need to buy tickets online on the Eiffel Tower website or at the bottom of the Tower on the day of the reservation.
You need to pick them up before going to the Jules Verne private lift.
You will be able to go to the top of the Eiffel tower until midnight during summer, and 11pm for the rest of the year. -
Eiffel tower - General information
Smoking is not allowed in the Eiffel Tower. For security reasons, it is forbidden to access the restaurant by elevator after 10PM, after this time any exit will be permanent. Animals and pets are not admitted, excluding those required by disabled visitors upon presentation of a nominative certificate of aptitude for assisting people with disabilities issued by an authorized organization. -
List of Prohibited items – Eiffel Tower
Visitors are not allowed to bring certain objects into the restaurant & spaces open to the public, i.e. items that, due to their destination or characteristics, present security risks to other people, equipment or the monument, and in particular:
> weapons and munitions,
> explosive, flammable or volatile substances,
> bladed weapons likely to be a danger to the safety of the public and employees,
> tools (cutters, screw drivers, pliers etc),
> items that are too heavy, bulky or repulsive,
> oversized luggage or bags,
> climbing or jumping gear (especially bungee jumping and parachutes), as well as publicity materials of any kind,
> child buggies/strollers that are not foldable,
> glass bottles, drink cans,
> an excessive amount of food or drink (determined by the agents).
In order to check bag dimensions, gauges are provided for visitors at the four corners of the esplanade and at the security control before entry to the monument. Warning: Any object not accepted on the Eiffel Tower cannot be deposited.
RTEJV - Reservation
-
For more than 8 guests:
A set menu is required for the entire table. The final number must be confirmed no later than 3 business days prior to the date of your reservation. -
Reservation information
To book for 8 persons or more, please contact us at reservation.jv@lejulesverne-paris.com or via the contact form.
RTEJV - Gastronomy and offers
-
Special dietary requirements
In order for us to meet your expectations, please indicate what are your dietary requirements via the contact form. -
You would like to organize a surprise birthday party or another special occasion you would like to celebrate?
You can order a birthday cake with a candle on top of the default dessert no later than 72 hours prior to the date of your reservation.
We are happy to organize menus with no price upon request. -
Menu availability
The Menu Card is only available from Monday to Friday and is not available on Saturdays, Sundays and public holidays.
RTEJV - Mesures Sanitaires
PRACTICAL INFORMATION
-
How do I get to Madame Brasserie?
There are several ways of getting to the Eiffel Tower:
By metro:
Line 6 (Dupleix, Bir-Hakeim or Trocadéro stations)
Line 9 (Trocadéro station)
Line 8 (École Militaire station)
By RER:
Line C (Champ de Mars Tour Eiffel station)
By bus: Lines 42, 69, 72, 82 or 87
By Batobus: Tour Eiffel
By taxi: there is a taxi station at the base of the Eiffel Tower
By car: the nearest car park is at 18 avenue de Suffren, 75015 Paris -
Where should I collect my ascent ticket ?
You can pick your ascent ticket at the Eiffel Tower reception area, next to the North Pillar. -
What floor is Madame Brasserie on?
Madame Brasserie is on the first floor of the Eiffel Tower, 57m above the ground. It has a new glass floor and cultural facilities to improve the visitor experience.
The other catering areas are located as follows:
- The Jules Verne gourmet restaurant is located on the second floor.
- Takeaway areas (buffets) are located on the esplanade and first and second floors.
- The Champagne Bar is located on the top floor (third floor). -
At what time should I arrive at the Eiffel Tower for my reservation?
You must arrive at the Eiffel Tower 30 minutes before your reservation. -
Is it possible to go to the top of the Eiffel Tower with my Madame Brasserie ticket?
No, if you want to go to the 2nd or 3rd floor of the Tower, you need to buy tickets online on the Eiffel Tower website or at the bottom of the Tower on the day of the reservation. -
Are objects prohibited inside the Eiffel Tower?
Visitors are not allowed to bring certain objects into the restaurant & spaces open to the public, i.e. items that, due to their destination or characteristics, present security risks to other people, equipment or the monument, and in particular:
> weapons and munitions,
> explosive, flammable or volatile substances,
> bladed weapons likely to be a danger to the safety of the public and employees,
> tools (cutters, screw drivers, pliers etc),
> items that are too heavy, bulky or repulsive,
> oversized luggage or bags,
> climbing or jumping gear (especially bungee jumping and parachutes), as well as publicity materials of any kind,
> child buggies/strollers that are not foldable,
> glass bottles, drink cans,
> an excessive amount of food or drink (determined by the agents).
In order to check bag dimensions, gauges are provided for visitors at the four corners of the esplanade and at the security control before entry to the monument. Warning: Any object not accepted on the Eiffel Tower cannot be deposited. -
Is there a specific dress code for coming to the Brasserie?
For dinner, a proper attire is required (are not allowed : sportswear, jogging, running shoes, flip-flops). -
Is it possible to smoke at Madame Brasserie?
The Eiffel Tower is a completely non-smoking area. The use of electronic cigarettes is also prohibited. -
Are animals allowed inside Madame Brasserie?
Animals cannot be allowed on the monument except for those trained to accompany people recognized as disabled. Any other animal will not be accepted. -
Is there access for people with reduced mobility?
Yes, people with reduced mobility can access the restaurant through the elevators. -
RESERVATION
-
How can I book if we are a group of more than 10 people?
For reservations of more than 10 people, please contact us via the contact form. The choice of the unique menu is imposed for groups of 11 or more (except for allergies and dietary restrictions). -
Can I privatize the restaurant?
It is possible to privatize the entire restaurant under certain conditions and subject to availability. For more information, contact us via our contact form. -
Is it possible to come for lunch/dinner without a reservation?
It is possible to come for lunch/dinner withiut reservation, subject to availability. Ascension tickets can be booked directly at the Tour Eiffel ticket office or on the website www.toureiffel.paris.en -
Is it possible to make a reservation for breakfast and snack?
No, only lunch and dinner offers are available for reservation. -
How do I change my booking?
You can modify your reservation free of charge up to 7 days before your reservation date. For changes made between 7 and 3 days before your reservation date, both the ascent tickets for the original date and those for the new date will be charged. If you have any questions, please contact our reservation service using the information provided in your confirmation email.
GASTRONOMY AND OFFERS
-
Are there menus adapted to special diets?
Are you prone to allergies or dietary restrictions ? To meet your expectations, we invite you to indicate your dietary restrictions via the contact form. -
Do you offer special services on holidays?
The restaurant serves special menus for some holidays, such as the 31st of December and the 14th of February.
Bookings are compulsory and menus can be viewed online. -
Can I come and celebrate an event at the Brasserie (birthday, marriage proposal, etc.)?
Yes, the options must be reserved at least 48 hours in advance on our website. -
Is it possible to customize our dining experience?
When you visit Madame Brasserie, you can personalize your experience by adding options to your menu:
- Replace your menu wines with champagne with the All-Champagne option.
- The Celebration option allows you to enjoy a glass of Champagne and leave with a printed photo to immortalize your visit to Madame Brasserie.
- Go for the gourmet souvenir and leave with a Madame Brasserie tote bag, a giant madeleine, and a box of French biscuits.
For other options, you must select them directly at the time of booking by telephone or via the website.
-
Is there a photography service at the restaurant?
Professional photographers are available to capture moments during your meal at Madame Brasserie. Various services are offered during your visit, including single prints on the spot or digital delivery. Please feel free to reach out to our on-site team if you wish to use this service during your visit. -
Is it possible to bring your own drinks/cake ?
Unfortunately, it is not possible to bring your own drinks/cake inside the Eiffel Tower.
Your Children
-
I am bringing a stroller, what should I do?
If you are coming with a baby, please specify this when making your reservation in the comments section or fill out this form. If you have a stroller, please fold it before entering the elevator. In the restaurant, you can request booster seats; however, please note that the restaurant does not have high chairs and does not have space for strollers at the tables. -
Does my child have to pay for an ascent ticket?
The ascent ticket for children under 4 years is free. A children's menu can be proposed and must be paid for at the same time as the adult menus. Please note that the restaurant does not have baby seats and there is not enough space for strollers to remain unfolded. -
Do you have children's menus?